fb001 Frequently Asked Questions

fb001 requires a valid Philippine government-issued ID for KYC — acceptable documents include a passport, PhilSys National ID, driver's license, SSS ID, or UMID. You may also be asked to provide a selfie holding your ID and proof of your billing address. KYC is required before your first withdrawal and must be completed within 30 days of registration.

On the fb001 login page, click "Forgot Password" and enter your registered email address or mobile number. You'll receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset email, check your spam folder or contact fb001 support at [email protected].

No. fb001 strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, mobile number, device, or IP address — is a violation of fb001's Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any balances may be forfeited. If you accidentally created a second account, contact support immediately.

To permanently close your fb001 account, contact the support team at [email protected] and request account closure. Any verified remaining balance will be returned to your registered payment method after identity confirmation. Note that if you are closing your account for responsible gaming reasons, you may also request self-exclusion instead, which preserves your account data while suspending all access.

fb001 supports GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard for deposits. Log in to your fb001 account, go to the Cashier section, select your preferred payment method, enter the amount, and follow the on-screen instructions. GCash and PayMaya deposits are typically credited instantly. Bank transfers may take up to 30 minutes during business hours.

The minimum deposit at fb001 is ₱100. This applies across all accepted payment methods including GCash and PayMaya. There is no maximum deposit limit for most payment methods, though individual banks and e-wallet providers may impose their own daily transfer limits. fb001 does not charge any fees on deposits.

GCash withdrawals on fb001 are among the fastest available — most are processed and credited to your GCash wallet within 10 to 30 minutes of approval, 24 hours a day. Processing time may be slightly longer during peak hours or if additional verification is required. fb001 does not charge a fee for GCash withdrawals, though GCash itself may apply standard transfer fees.

Bank transfer withdrawals to BPI, BDO, and Metrobank are typically processed within 1 to 3 business days from the time of approval by fb001's finance team. Withdrawals submitted on weekends or Philippine public holidays may be processed on the next available business day. For faster payouts, fb001 recommends using GCash or InstaPay, which process significantly quicker.

The minimum withdrawal amount at fb001 is ₱500 for all payment methods. This threshold helps ensure efficient processing and covers any third-party transaction handling. Before your first withdrawal, you must have completed KYC identity verification. Withdrawal requests are reviewed by fb001's team before funds are released to your chosen payment method.

fb001 does not charge platform fees on deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard — may apply their own transfer or service fees. Check your provider's terms for any applicable charges. fb001 has no control over third-party fees and will not reimburse these on your behalf.

fb001 offers a comprehensive game library designed for Filipino players: live dealer games (baccarat, roulette, blackjack, sic bo, and dragon tiger), slots including popular JILI titles, fish shooting games like Dragon Fishing, online sabong, bingo, and a full sports betting section covering football, basketball (PBA and NBA), boxing, and UFC. New games are added regularly.

All slot and RNG-based games on fb001 use certified Random Number Generation (RNG) technology, independently audited by accredited testing laboratories. Live dealer games are streamed in real time from certified studios with professionally trained dealers, making manipulation impossible. fb001 publishes Return-to-Player (RTP) percentages for all slots. fb001 operates in alignment with PAGCOR guidelines, which include fair play requirements.

Yes, fb001 is fully optimised for mobile play on both Android and iOS devices through your mobile browser — no app download is required. The mobile version of fb001 supports all games, deposits, withdrawals, and account management features. For the best experience, use an updated version of Chrome or Safari on a stable Wi-Fi or 4G/5G connection.

JILI slots on fb001 typically carry RTP percentages ranging from 96% to 97.5%, depending on the specific title. RTP represents the theoretical long-term return to players across millions of spins — it does not guarantee any specific outcome in a single session. You can find the RTP for each JILI slot in the game's information panel before you start playing.

Absolutely. fb001's sportsbook covers PBA, NBA, and international basketball, plus Philippine and global football leagues including the English Premier League, La Liga, and Serie A. You can bet pre-match or live in-play for most events. Minimum sports bet is ₱50, and odds are updated in real time. A dedicated football betting page is available at fb001 Football.

fb001 offers a welcome bonus to newly registered players on their first qualifying deposit. The specific bonus percentage and maximum amount are displayed on the Promotions page at the time of your registration — these may vary depending on current campaigns. All welcome bonuses are subject to wagering requirements, which must be fulfilled before bonus-derived winnings can be withdrawn.

A wagering requirement is a multiplier that determines how many times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before requesting a withdrawal. Specific wagering requirements are stated in each promotion's terms on fb001.

Yes. All fb001 bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account, as specified in each promotion's terms. If you do not meet the wagering requirements within the stated timeframe, the bonus balance and any associated winnings will be automatically removed from your account. Always check the individual promotion terms for expiry dates.

fb001 rewards its most active Filipino players through a tiered loyalty program. As you play more games and accumulate points, you progress through VIP tiers that unlock benefits including higher withdrawal limits, dedicated account managers, exclusive reload bonuses, faster processing times, and invitations to special events. Visit the Promotions section of your fb001 account to view your current loyalty tier and available rewards.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. However, you can choose to forfeit an active bonus from your account settings if you prefer to play and withdraw using only your real-money balance. Once a bonus is forfeited, it cannot be reinstated. Your real-money balance is never affected by bonus wagering requirements.

fb001 operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines applicable to Philippine online gaming platforms. PAGCOR is the government body that oversees all forms of legal gambling in the Philippines. fb001 is intended exclusively for players physically located in the Philippines who are 21 years of age or older, in accordance with Philippine gaming law.

You must be at least 21 years old to register and play on fb001. This is the minimum legal age for casino-style gambling in the Philippines as established by PAGCOR regulations. fb001 verifies player age at registration and during KYC. Any account found to belong to an underage player will be immediately closed, and deposited funds will be returned to the payment source.

Log in to your fb001 account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the change is confirmed — this gives you time to reconsider the decision.

Self-exclusion allows you to voluntarily suspend your fb001 account for a set period — options include 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, you cannot log in, place bets, or receive promotional communications. To request self-exclusion, go to Responsible Gaming in your account settings or contact support at [email protected]. Self-exclusion activates within minutes of your request.

If gaming is negatively affecting your finances, relationships, or mental health, fb001 encourages you to act early. Start by activating a cooling-off period or self-exclusion through your fb001 account settings. Reach out to our support team at [email protected] — they are trained to assist with responsible gaming concerns without judgment. PAGCOR also maintains resources and support channels for Filipino players affected by problem gambling.